Self Catering
Terms & Conditions 2008

1. Booking procedure
A provisional booking will be held for five working days pending the receipt of a completed booking form and deposit. The booking will then be confirmed in writing (by email). Full rental to be sent at least 10 weeks prior to date of arrival.

2. Check in/Check out
Arrival: Your accommodation will be available to you from 16:00 on the day of arrival.
Departure: Please vacate your accommodation by 11:00 on the morning of departure.

3. Cancellation by you
If you wish to cancel your booking, this must be done in writing by the person who signed the booking form, and sent to us via email. The date of cancellation will be taken to be the date that we receive your email. Our maximum cancellation charges are as follows:

a. More than 8 weeks before arrival – 5% of total cost (Excluding Deposit)
b. 4-8 weeks before arrival - 50% of total cost (Excluding Deposit)
c. Less than 4 weeks before arrival - 100% of total cost (Excluding Deposit)

4. Changes or cancellation by us
We make the arrangements for your rental many months ahead and, very occasionally, we may need to make changes, which we reserve the right to do at any time. In this event you have the right to cancel your booking and receive a full refund. We will pay compensation as follows, unless the major change has been caused by a force majeure event (see below):

Date before departure by which major change is notified to you:
Compensation per person excluding infants under 2: More than 42 days nil, 20-41 days £10, 14-19 days £15, under 14 days £20

For any change to your holiday other than those major changes described above, no right to cancel or claim to compensation will be considered. No compensation or claims will be considered in the event of cancellation due to force majeure events. A force majeure event is war, threat of war, riots, civil strife, terrorist activity, industrial dispute, natural disaster, fire, adverse weather conditions or other events beyond our control. If, after you depart, we become unable to provide a significant proportion of your holiday, we will make suitable alternative arrangements at no extra charge to you or, failing that, arrange for you to receive a pro-rata refund for the services we were unable to provide.

5. Property
The property is let by us on the strict understanding that it will be occupied only by those people named on the booking form. Pets are not allowed. After confirmation of your booking by us, any change of name or additional person must be notified to us in writing and must receive our written consent. Any breach of this condition can result in the group being refused entry or being asked to leave the property.
Any client who through unruly behavior or infringement of accommodation regulations or local laws risks upsetting the enjoyment of other clients or local residents, may be evicted from their accommodation and be requested to find alternative accommodation at their own expense for the remainder of their holiday. Note: The hirers' right to occupy will be forfeited if more people attempt occupation or stay overnight than the permitted maximum on confirmation.
The client is responsible for the property and its contents for the duration of the stay, and it is assumed that clients will use the property and its amenities in a careful and responsible manner. This includes ensuring the security of the property, particularly when absent or on departure. You are responsible for ensuring that the property provided is left, upon departure, in the same condition of cleanliness and repair as upon arrival, especially the kitchen equipment. A charge will be made if the accommodation is left excessively dirty. (£10.00 per hour for cleaning).
It is your responsibility to reimburse the property owner for any loss or damage caused by your failure to respect the property, fixtures or fittings.
The property requires a security deposit, as detailed in the property description. This deposit is payable by you when paying for the booking and will be refunded 10 days after your departure via your method of payment.
If children are with the guest, they are the responsibility of their parents or guardian, the property and surrounding areas are not child proof and extra care must be taken, for the welfare of any children staying at the property.

6. Website accuracy
The property on the website is described in good faith as inspected by us. Neither we nor our proprietors can be liable for damage caused by events outside our reasonable control which we have not been able to remedy before your arrival, such as storm damage or the behavior of previous tenants, etc. Likewise, all photographs are representative, and we cannot be held liable for any changes made to the furnishings and fittings of the property subsequent to the publication of the website.
We have taken the greatest care to ensure the accuracy of all information contained in our website relating to any service advertised. However, we reserve the right to make changes to any of the facilities, services or prices contained on the website. We will, however, tell you of any changes before we enter into a contract with you.

7. If you have a problem
We always try to ensure that your holiday rental with us is as enjoyable as possible. However, in the unlikely event that you are dissatisfied with any aspect of your holiday rental, it is essential that you follow the steps set out below:
If there is a problem on arrival at your accommodation or during your stay, you must report it at once to the owners. If you do not contact us, this will confirm that you did not regard the problem as sufficiently serious to spoil your holiday rental and/or to justify any complaint on your return.
It is essential that you follow the procedures explained above. If you do not, we will have been denied the opportunity to try to resolve matters on the spot and/or investigate them properly and, as a result, any entitlement you may otherwise have had to be compensated will be extinguished or, at the very least, substantially reduced.

8. Law and jurisdiction
The contract incorporating these Booking Conditions is governed by English Law and any matters arising out of it are subject to the jurisdiction of the courts of England and Wales .